602-2319 Fairview Street, Burlington, L7R 2E3


905 635 3632


Office Policies

Zero tolerance for harassment, threats, repeated voicemails and calls or demanding of staff / physician time away from other residents.  You will be asked to find a new physician immediately.

Should you need to cancel your appointment, we require that you notify us 24 hours in advance.

We require that you bring your Health Card with you to each visit. Please be advised that as of October 1st, 2015, our office will charge $50.00 for appointments without a health card. This amount will be refunded to you once a valid health card is presented. It is your responsibility to have an updated, valid Health Card.  If you need to renew it, please visit a Service Ontario centre.  For information about locations call their toll free Info line at: 1-866-532-3161 (Toll-free in Ontario only)

If lab results from tests are not normal, you may need a follow-up appointment. Our office will contact you if this is the case.

We will not prescribe any narcotic drugs or other drugs that can cause addiction on your first visit with us. We will only prescribe drugs of this type after we have done a full assessment and have reviewed your medical records.

How To Book An Appointment

In order to provide appropriate medical care, the Tansley Family Health Clinic operates by appointment only.   Please call the office at 905-635-3632 to make an appointment and be aware of the following:

  • It is extremely important that you try to inform the staff of the issues you hope to discuss at your appointment and/or the type of visit you require, in order to assist them in booking an appropriate appointment time. Please indicate if you require a regular visit, a longer visit for counseling, a complete physical examination, or simply an injection.

  • Every effort will be made to accommodate you in a manner appropriate to your medical needs.

  • Please be assured that confidentiality will be strictly maintained in all aspects of the clinic.

  • In case of same day, urgent care, we are open for “extended hours” by appointment only– Monday- Thursday 5 p.m. – 8 p.m and Saturday mornings.    These are NOT WALK IN CLINICS – you must call the main phone number for an appointment.  These appointments are at our office.

  • All Urgent care (sore throats, earache, fever, etc.) appointments will always try to be scheduled the same day you call. 

Prescription Renewals

Prescriptions can be renewed in person (at your scheduled appointment), or by having your Pharmacist fax a request to your doctor’s office.  In most cases, refill requests will be completed within 3-6 days

  • Be sure to request adequate refills well before you completely run out of your medication in person.
  • In some cases, your Physician may wish to see or speak to you before renewing a prescription. In this case, you may receive a phone call or need to make an appointment.
  • It is important to determine your method for renewing medications ahead of time so that you never run out.
  • Prescription renewals without an appointment are $25 per fax

Uninsured Services

Uninsured services are services provided by your Physician that are not covered by OHIP. These items have fees that you must pay at visit when the service is provided. 

The clinic accepts cash, cheque, e-transfers, VISA debit cards, and most CREDIT CARDS at this time

Some of the uninsured services include:

- Travel immunizations

- TB and INR testing in office

- Physician notes

- 3rd party physical (e.g. Ministry of Transportation)

- Miscellaneous forms (e.g. Long Term Disability)

- Cosmetic procedures (e.g. lesion removal)

- Transfer of medical records

If you have questions or concerns regarding this policy, please speak directly with your Physician prior to the service being performed or completion of documentation.

Labs And Diagnostic Imaging

For lab, x-ray, ultrasound, and diagnostic imaging service locations, please see the following list.
This list may not be complete as new medical laboratories continue to open. Some of the following may close their doors early if a high number of patients are already waiting – it is best to call the lab ahead of time to confirm their availability and hours of operation.

Medical Laboratories

Some of the following may close their doors early if a high number of patients are already waiting – it is best to call the lab ahead of time to confirm their availability and hours of operation.

Lifelabs Medical Laboratory Services

3155 Harvester Rd, Ste 102 (just east of Guelph Line in Burlington Professional Centre), wheelchair accessible
Tel 416-675-3637, Toll Free 1-877-849-3637, Fax 416-675-2032
Hours: Mon-Fri 7:30 am-3:30 pm (closes at 12:30 pm on second Wednesday of each month),
may be closed additional hours at holidays or Saturdays of long weekends

Walk-in service: laboratory testing * ECG * appointments optional, may be booked online only
Mobile service: Available by doctor’s request only, faxed to 905-637-8887 with “Home Care” marked on OHIP requisition
Book an appointment online: Book an appointment online.

Gamma-Dynacare Medical Laboratories

2951 Walker’s Line (Dundas St/Hwy 5 in Halton Family Health Centre), wheelchair accessible
Tel 905-592-2276, Fax 905-336-9654
Hours: Mon-Fri 7:30 am-8 pm, Sat 8 am-3 pm, Sun 9 am-3 pm

Services: Laboratory testing * ECG

761 Brant St (at Ghent Ave, in Burlington Medical Arts Building), wheelchair accessible
Tel 905-632-9009, Fax 905-632-8938
Hours: Mon/Tue/Thu 8 am-5 pm, Wed/Fri 8 am-4 pm

Community Laboratory Services – Mobile lab service (no walk-in location)

Tel 1-905-242-9187, Fax: 1-905-655-9926
email: info@communitylabservices.com
Services: Mobile blood services, ECG and pulmonary function testing * provides services to private homes, retirement residences and long-term care centres.

X-ray, Ultrasound, Diagnostic Imaging

(appointments must be booked for an ultrasound, mammogram, cardiac or bone density testing. You do not require an appointment for xray)

Burlington Ultrasound and Radiology 

760 Brant St, Stes 2 & 3, wheelchair accessible
Tel 905-637-7606, Fax 905-637-2139

Hours: Mon-Thu 7 am-8 pm, Fri 7 am-4:30 pm, Sat 7 am-12 noon (appointment needed for all except x-ray)

Services: X-ray * mammography * Ontario Breast Screening Program site * bone density * barium meal * barium enema * ultrasound (breast, core biopsy, abdominal, neck-thyroid, obstetrical, pelvic, skeletal joint, soft tissue, vascular

Fairview Ultrasound & Radiology 

2200 Fairview St, Ste 108 (between Brant St & Drury Lane in Fairview Medical Centre), wheelchair accessible (elevator from underground parking)

Tel 905-333-6700, Fax 905-333-2670

Hours: Mon-Thu 8:30 am-4:30 pm, Fri 8:30 am-4 pm (appointment needed for all except x-ray)

Services: X-ray * ultrasound (abdominal, neck-thyroid, obstetrical, pelvic, skeletal joint, soft tissue, vascular )

JBN Medical – Cardiac diagnostics 

2951 Walker’s Line, Ste 301 (at Dundas St/Hwy 5, in Halton Family Health Centre), wheelchair accessible

Tel 905-331-3101, Fax 905-319-2499, E-mail info@jbnmedical.com

Hours: Mon-Thu 8 am-4 pm (phones answered 9 am-4 pm), Fri 8 am-1 pm (phones answered 9 am-1 pm)

Services: ECG * Holter/Loop event monitoring * ABPM (ambulatory blood pressure monitoring) * spirometry * Ankle-Brachial Index (ABI) * stress testing * cardiac ultrasound

StL Diagnostic Imaging – Mobile and walk-in service 

3155 Harvester Rd, Ste 310 (just east of Guelph Line in Burlington Professional Centre), wheelchair accessible

Tel 905-637-6608, Toll-free 1-800-263-4275, Fax 905-637-3144

Hours: Mon-Fri 7:30 am-5 pm

Walk-in services: x-ray * ultrasound (all general and vascular)

Mobile services: provides mobile x-ray and ultrasound services to long term care facilities, hospitals, mental health centres, correctional facilities and eligible residents in their own homes * location must have wheelchair access or a minimum three steps to accommodate the x-ray machine * ultrasound machines are more transportable and can accommodate most residences) * all referrals must be made by a physician and payment for service arranged through Community Care Access Centre or Ministry of Health Alternative Funding program.

Wentworth-Halton X-ray and Ultrasound Inc.

Tel 905-637-7155, Fax 905-637-6774, Hours: Mon-Fri 8 am-4 pm (appointment needed for all except x-ray)

Services: X-ray * ultrasound (general, musculoskeletal, obstetric, vascular) * gastrics * mammography * bone density

2951 Walker’s Line (at Dundas St/Hwy 5, in Halton Family Health Centre), wheelchair accessible

Tel 905-336-2202, Fax 905-336-9596

Hours: Mon-Fri 8 am-4 pm, evening and Sat appointments available (appointment needed for all except x-ray)

Services: X-ray * ultrasound (general, musculoskeletal, obstetric) * gastrics * mammography (Ontario Breast Screening Program site) * bone density

1960 Appleby Line Ste 102 (at Upper Middle Rd in North Burlington Medical Centre), wheelchair accessible

Tel 905-331-5438, Fax 905-331-2169

Hours: Mon-Fri 9 am-8 pm, Sat-Sun 10 am-4 pm

Services: X-ray * ultrasound (general, musculoskeletal, obstetric, vascular)


If your doctor refers you to a specialist, our staff will send off the request and will wait to hear back from the specialists office with an appointment.

- Please note that our office does not schedule these appointments; that is the responsibility of the specialists’ office.  We only relay the appointment once we hear back.

- We will send any information needed ahead for you. If you cannot go at the appointed time, please contact your - specialist’s office to reschedule.

- Please do not miss specialists’ appointments as they often take weeks or months to schedule and they may charge you for a missed appointment.

- You may also need to sign out radiology films at labs/hospitals to take to relevant specialist appointments.


For patients requiring any forms that need to be completed by a Physician please:

- Ensure that you have completely filled out your portion of the forms before coming to the office

- Patients may drop off the form ahead of appointment in case your physician has all the information to complete the form ahead of time.   If an appointment is not needed we will call to cancel your appointment. 

- Forms are not covered by OHIP and will be charged according to fee guide set out by OMA.

- Please allow 2-4 week turnaround for all form completion.

Vaccination Records

How do I obtain my child’s vaccine record?

In order to obtain your child’s vaccine record, you may need to access one or both of the following places.

- Your doctor’s office. Records of all vaccines that we administer are kept here. To access this list, please call your doctor’s office and ask to speak with a Nurse.

- Halton Public Health. A record of all vaccines that have been administered (in school, in flu clinics, etc.) for all school-age children are kept here. To access this list, contact Halton Public Health at 905-825-6000 x7857.

Rights and Responsibilities

As a patient of Tansley Family Health Clinic, you have the right to:

- Know the names of the people providing you with care.

- Receive care that is respectful, non-discriminatory, considerate and timely.

- Ask questions if you do not understand any information given to you.

- Be an active participant in your care and make choices about your treatment including refusing treatment and be informed of the health risks of your decision.

- Complete, up-to-date information about your diagnosis, treatment, and prognosis in terms you can understand in order to participate in decisions regarding your care. This includes being told about any known risks and alternatives if any.

Be told if something unexpected and significant happens in your care and have any resulting changes to your care discussed with you.

- Make choices about how your information is collected, used and disclosed by us.

- Expect that all communications and records pertaining to your care be available only to those directly concerned with your care.

- Access your health record.

- Expect that your personal health information will be treated in a confidential manner by all staff with whom you are involved.

- Express your concerns about the clinic and/or its staff and receive a response.

Test Results

All tests reviewed by physician are marked as APPROVED or REVIEWED.  If the physician has a concern regarding a test, this office will notify the patient, advising them of further action.

We ask that patients be part of the follow-up process by calling in to ensure their test have been received.  If you are told the test has been APPROVED or REVIEWED and there is no further action required, your tests were fine.

If you would like a copy of the results we would be happy to print them out and mail them to you for a small fee to cover costs.  As well, you can drop by and pick up a copy.  We are not able to fax or e-mail reports at this time.  The staff are not qualified to interpret results and we request they do not discuss individuals reports over the phone.